Customer Service Apprenticeship
Good customer service is key to the success of any business or organisation. It is all about making people feel valued and respected. In a competitive market, good customer service can make a huge difference to a company’s performance – enhancing its reputation and helping to ensure repeat custom.
This Apprenticeship provides you with the skills you will require to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation
From those who are just starting out – handling customer queries – to those responsible for an organisation’s overall customer-service strategy – analysing customer feedback and planning improvements, this apprenticeship is appropriate for individuals at any stage of a career in Customer Service.
This Apprenticeship offers the chance to work within the Customer Service sector and will either give you an understanding or increase your knowledge of this sector. You may work within an office environment, contact centre, reception, or other setting where you have contact with Customers. For the Level 3 Advanced Apprenticeship you will have some ownership of people, products or services.
Apprenticeship Level 2:
- Level 2 Diploma in Customer Service
- Functional Skills English level 1 (equivalent to GCSE D-G)
- Functional Skills Math Level 1 (equivalent to GCSE D-G)
- Apprentices with a GCSE ‘D’ or ‘E’ will be given the opportunity to work towards a Functional Skills level 2 qualification (equivalent to GCSE A-C)
- Knowledge Assessment
- Personal Learning and Thinking Skills
- Employment Rights and Responsibilities
Advanced Apprenticeship Level 3:
- Level 3 Diploma in Customer Service
- Functional Skills English level 2 (equivalent to GCSE A-C)
- Functional Skills Math Level 2 (equivalent to GCSE A-C)
- Knowledge Assessment
- Employment Rights and Responsibilities Workbook (unless achieved at Apprenticeship)
- Personal Learning and thinking Skills Workbook (unless achieved at Apprenticeship)
The Framework consists of Mandatory units which you must do and Optional units which you can choose depending on your job role and aspirations.
There are no entry requirements to this course, however, basic Math and Communication Skills (a GCSE A-C in Math and English is an advantage, but not a requirement, as we have specialist tutors available).
This course can be started at any time and will typically take 12 months to complete.